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Privacy Policy

Last Updated: Jan. 11, 2026

VGC Mart (VGC Mart Pvt. Ltd.) (referred to herein as “we,” “our,” or “us”) is committed to protecting the privacy and personal information of every visitor, partner, and business we work with. This policy explains how we collect, use, store, and protect your data when you access our website, communicate with us, or partner with us for sourcing services.

1. Information We Collect

We may collect the following types of data:

A. Personal Information

  • Name
  • Email address
  • Company name
  • Role / designation
  • Business requirements submitted via forms

B. Business Information

  • Monthly sourcing requirements
  • Location & delivery details
  • Product interests
  • Inquiries related to D2C / HoReCa / Retail / Export

C. Technical Information

Collected automatically through cookies, analytics tools, and browser technology:
  • IP address
  • Device type
  • Approximate location
  • Browser version
  • Website interactions (pages visited, time spent, clicks)

2. How We Use Your Information

We use your information to:

  • Provide sourcing quotes and product details
  • Process business inquiries
  • Improve website experience & performance
  • Deliver relevant updates about our services
  • Maintain internal records and supplier coordination
  • Communicate regarding orders, shipments, and requirements
  • Ensure security, fraud prevention, and compliance
We never sell your data.

3. How We Store & Protect Your Data

We use secure industry practices to protect your information including:

  • Encrypted servers
  • Secure data transfer
  • Limited employee access
  • Regular audits
Your information is stored only as long as necessary for business or legal purposes.

4. Cookies & Tracking Technologies

Our site uses cookies to:

  • Improve website functionality
  • Understand visitor behavior
  • Deliver a smoother browsing experience
You may disable cookies in your browser settings; however, some features may not function correctly.

5. Sharing of Your Information

We do not sell, trade, or rent your personal information. However, we may share your information with:

  • Trusted service providers who assist in operations (logistics, payment gateways, hosting partners)
  • Legal authorities if required under applicable law
  • Business partners solely for order fulfillment and service improvement
All partners are bound by confidentiality and data protection obligations to keep your information secure.

6. Data Sharing & Disclosure

We do not sell or trade your personal information. We only share data:

  • With trusted third-party service providers (hosting, analytics, payment gateways)
  • To comply with legal requirements or government requests
  • To prevent fraud, enhance security, or protect our business interests
Your information is shared strictly on a need-based basis with appropriate safeguards.

7. Data Security Measures

We use industry-standard security practices to protect your personal information, including:

  • SSL encryption to secure data transmission
  • Access controls and restricted data permissions
  • Regular monitoring for suspicious activity
While we follow best-in-class protocols, no online system can guarantee 100% security.

8. Your Rights & Choices

You have full rights regarding how your personal information is used, including the ability to:

  • Request access to the data we hold about you
  • Ask for corrections or updates to your information
  • Request deletion of your personal data where applicable
You may contact us anytime to exercise these rights or update your preferences.

9. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Meet legal, regulatory, or compliance requirements
  • Resolve disputes and enforce agreements
Once data is no longer required, it is securely deleted or anonymized.

10. Data Security

We implement industry-standard security measures to protect your information from:

  • Unauthorized access
  • Alteration or misuse
  • Accidental loss or disclosure
While we take strong precautions, no online platform can guarantee 100% security.

11. Third-Party Services

We may engage trusted third-party providers to assist with:

  • Payment processing
  • Order fulfillment and logistics
  • Analytics and marketing services
These partners only receive the information required to perform their services and are obligated to protect it.

12. External Links

Our website may contain links to third-party sites. We are not responsible for:

  • Their privacy practices
  • The accuracy of their content
  • Any actions taken on external websites
We encourage you to review the privacy policies of any external sites you visit.

13. Children’s Privacy

Our services are not directed towards individuals under the age of 18. We do not knowingly:

  • Collect information from minors
  • Allow transactions without adult supervision
If we become aware of data collected from a minor, we will remove it promptly.

15. Changes to This Privacy Policy

VGC Mart may update this Privacy Policy from time to time to reflect:

  • Changes in legal requirements
  • Updates to our services
  • Operational improvements
Any changes will be posted on this page with the updated effective date.

16. Contact Information

For questions, concerns, or privacy-related requests, you may contact us at:

  • Email: growth@vgcmart.com
  • Business Hours: Monday to Saturday, 10 AM - 6 PM
We aim to respond to all privacy inquiries within 3–5 working days.